Terms & conditions

AsianFresh Retail Ltd is a company registered in England and Wales, trading from Unit 4, Barking Industrial Park, London IG11 0AD. In these terms "we", "us" and "our" mean AsianFresh Retail Ltd, and "you" means the person placing the order.

Adding items to your basket and paying is an offer to buy. A contract is formed when we send you an order confirmation. If something you ordered turns out to be unavailable — the catch changes daily — we will tell you and refund that item in full.

You must be 18 or over to place an order.

Prices include VAT where it applies. Fresh fish and meat are sold by weight and cut to order: the price shown is for the stated pack size, and the final charge is based on the weight after cleaning. Small variations either way are normal; if a pack comes in under, we refund the difference.

Delivery charges are set per delivery area, and each area also has a minimum order value and an order value above which delivery is free. The figures that apply to your postcode and your chosen slot are shown at checkout before you pay, and those are the ones that form part of your contract. Our Delivery areas page lists the current figures for each area, but the checkout is the authority.

We deliver only to postcodes inside a published delivery area. If yours is outside them we will tell you before you have a basket, and the order cannot be placed.

We deliver to the address you give us in the slot you choose. Chilled and frozen items are handed over in person and never left unattended. If nobody is in, the order returns with the driver and we will contact you to rebook; a second failed attempt may be charged.

Slot times are estimates. We will always tell you if a delivery is running late, but we cannot accept liability for consequential loss caused by a delay.

You can cancel any order before it is dispatched for a full refund.

Under the Consumer Contracts Regulations, fresh food that is liable to deteriorate quickly, and items cut or prepared to your specification, are exempt from the 14-day cooling-off period. This does not affect your right to a refund if goods are faulty, misdescribed or not of satisfactory quality. See our Returns & refunds page for how we handle it in practice — which is more generous than the law requires.

We take allergen labelling seriously, but ingredients and packaging change. Always read the label on the product itself before use and do not rely solely on the website. If you have a severe allergy, contact us before ordering.

Fish is handled on a counter that also handles shellfish and crustaceans.

Keep your password to yourself and tell us at once if you think someone else has used your account. We may suspend an account we reasonably believe is being used fraudulently.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability for any order is limited to the value of that order.

We may update these terms; the version published when you place your order is the one that applies. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.