Not fresh? Money back, same day.

Every fish is cleaned, cut and packed in ice the way you asked, then weighed again before it leaves the counter. You pay for the final weight.

If a fish arrives smelling off, thawed, poorly cut or under weight, message us the same day with a photo and your order number. We refund that item in full — you keep it or dispose of it, we do not ask for it back.

Unopened rice, pulses, spices, oils, snacks and tinned goods can be returned within 14 days of delivery for a full refund, provided the packaging is intact and the item is still in date.

Opened packets can only be refunded if the contents are faulty — infested, stale or wrongly labelled. Tell us and we will replace or refund without needing the packet back.

Check your order against the delivery note when it arrives. If something is missing or a container has leaked, report it within 24 hours and we credit it immediately.

• Items reported more than 14 days after delivery.
• Fresh fish or meat reported after the day of delivery, unless it was still sealed and refrigerated.
• Change of mind on cut-to-order fish and meat — it is prepared for you specifically.

None of this affects your statutory rights under the Consumer Rights Act 2015.

Message the shop with your order number and a photo, or call the counter directly. There is no form to fill in and no automated queue — a person reads it and replies.